Your Responsibilities

You will be working in an exciting, international environment and contributing personally to the company’s success in the scope of customer service. Expect exciting projects and versatile tasks, such as

/ Managing implementation of effective and efficient operational activities via leveraging digital tools to deliver all required projects to contribute customer service strategy

/ Contributing to the operational achievements by developing contact center processes and procedures that align with best practices in project management

/ In line with company direct-to-consumer strategy, coordinating new channel development activities for customer service and taking actions for improvement

/ Following processes pain points and taking actions, working closely with versatile teams such as operation leads, system development and IT teams.

Your Profile

/ University degree preferably in Engineering or Business Administration

/ Fluent English knowledge is a must and minimum 2-3 years similar experience

/ Project management methods and customer service knowledge is an asset

/ Customer and result oriented, analytical minded, adaptive to multinational culture and believes in team working

/ Strong communication abilities to interact professionally with various departments

Your Benefits

/ Flexible working hours schemes and diverse career opportunities

/ Individual development programs and international perspectives

/ Modern healthcare services