Title: Customer Order Management Specialist – (Temporary / 18 Months)

Location: İzmir

Manages the complete order management process of AP; acst as customer contact person; assists / coordinates between sales, technical, marketing and finance; ensures adherence to and compliance with all BASF guidelines and procedures; takes ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt are OK; ensures a customer focused business environment, taking BASF’s business interests into account; implements process improvements

• Order processing of all transaction type orders and order confirmations to customers
• Order Management (Handle inquiries, check product availability, order entry and monitoring material allocation)
• Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
• Handling enquiries, submitting quotations to customers in coordination with Sales Rep
• Receivables Management: Monitoring customer overdues, resolving account and pricing
• Credit Limit follow up, Credit form preparation + local contacts with Credit Management
• Collect, report and process Non Conformances (NCM)
• Handling of loyalty programs, customer rebate and bonus calculations
• Support of Sales, Marketing, Controlling, Management and Business Center with expertise concerning customers and products
• Ensure compliant execution of processes and adherence to BASF regulations as well as local laws

Qualification:

• Bachelor’s degree
• Fluent in English and Turkish
• Min. 1 year of professional experience in related fields such as Supply Chain, Supply & Demand Planning or Customer Service
• Experience in SAP and Microsoft Excel
• Strong interpersonal/organizational skills.
• Ability and willingness to work in a team.
• Strong communication and negotiation skills.
• Demonstrate Customer Focus: Act to deliver customer value while achieving profit table business results.
• Communicate Effectively: Communicate with openness, clarity, organizational awareness, and empathy to achieve the desired results.