Hybrid Customer Service Representative (m/f/d) with B2 English (m/f/d)

You love communicating with other people? Then apply as an English-speaking Customer Service Representative (m/f/d) at Foundever® and provide excellent customer service for Technology company.

Location: İstanbul-Kavacık/Hybrid (training and transition phase onsite, work remote)

Weekly hours: 40 h 

Working hours: Mon - Fri between 08:00 AM and 6:30 PM, no weekends 

Salary: Salary in Euros

Your benefits:

• Option for 100% remote after training
• 14 working days annual leave right as of the first day
• Digital, paid training and hardware provided  

Your new tasks:

• Advising our English and Turkish -speaking customers by telephone and e-mail
• Solving queries quickly and competently to increase customer satisfaction
• Processing and resolving customer complaints 
• Building relationships with the new and existing customer base
• Adhering to the principles and values of our company 

Your qualifications:

• Fluency in English (B2-level)
• Excellent customer service skills?
• Commercial and technical affinity regarding the internet and phone calls?
• Previous customer service experience preferable?
• Monday to Friday between 08:00 AM and 6:00 PM) – no weekends!?
• Ability to work on owns initiative?
• Willingness to learn and eagerness to learn 
• Empathetic and socially competent personality

Requirements for working from home: 

• Broadband connection (DSL, VDSL or cable) 
• Internet connection with at least 16 Mbit/s downstream and 1 Mbit/s upstream
• Quiet, lockable room with ergonomic workstation 
• Residence in Turkiye

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.  

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).  

3. If all these steps are positive, we will welcome you with a permanent position!

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments -with Foundever®