We are looking for a "Global Quality Assistant Manager" who would like to become a part of the "Quality" Department at Çelebi Aviation Holding, located in Ümraniye.

Job Description:

•Having at least 5 to 7 years experience especially on Total Quality Management implementation and documentation.  

•Having experience in adopting/development of Integrated Management Systems , knowledge of ISO 9001, ISO 14001, ISO 27001, ISO 45001,  ISAGO or OHSAS 18001 procedures and its application functions. (having Internal Auditor/Lead Auditor certifications is a plus) 

•Knowledge of Quality Assurance activities and Process Follow up methods. •Experience with project management and agile methodologies, PMP Certification is a plus

•Experience in Logistics, 3PL,  Forwarding,  e-commerce, Ground Handling and Cargo Handling companies (aviation sector is a plus).

•Experience on Customer Experience Management and CRM platforms.

•Knowledge on process standardization, design metodology, lean management,  operations excellence, performance management and continuous improvement activities (Green/Black belt holding is a plus)

•Preparing Executive Level analysis reports

•Good Computer Skills MS Project, Minitab, Matlab and MS Office tools,

Qualifications:

•Adopting and internalizing TQM principles at entire Holding entities globally

•Deliver quality and process standardization objectives

•Contribute to Project and Program Management related with Quality Management, Safety Management ,Customer Satisfaction , SLA/Process Compliance, Standardization and Operational Excellence as owner or team member.

•Contribute to the Improvement of Quality, Service Indicators and Customer Satisfaction processes in parallel with Good to Great Strategy

•Periodical visits to and meetings with major customers on customer experience/customer satisfaction purposes globally 

•Regular visits to aviation authorities/associations and regulatory bodies with Global Quality Director together. 

•Design, Deployment & Management of Global Integrated Process Management Model

•Provide support to business units and headquarter functions in document standardization and preparation of guidelines both locally and globally

•Be a partner of Risk Management, BCM and Disaster Recovery

•Support quality assurance activities by following up of Ground Handling and Cargo Handling & Warehouse management regulations & knowledge sharing with subsidiaries

•Stakeholder Engagement- Implementation of best practices (Lean 6 Sigma, Green Belt projects, Agility methodology for demand management)

•Supporting of requirements of Integrated management systems like ISO 9001, ISO 14001, ISO27001 and ISO45001 / OHSAS 18001, ISAGO and Internal Global Quality Audits

•Communicate and publish weekly/monthly Quality Activity Report to Senior Management, Business Units, Managing Directors and other Çelebi stakeholders

•Assist Global Quality Director when preparing related calendar year budget