Job Definition

We are looking for Patient Relations Specialists to provide high-quality service to our Clinic patients who are staying at the hotel.

• Welcoming patient in a friendly and professional way
• Addressing and escalating patient complaints
• Providing information about facilities, programs and other service
• Reviewing arrival lists to welcome patients,
• Attending to our patients and answer their inquiries,
• Providing information about amenities, area and venues and promoting our services,
• Anticipating patient needs and build rapport with patients,
• Offering assistance with certain tasks,
• Addressing patient complaints and escalate to the Manager when needed,
• Recording information,
• Ensuring compliance with health and quality standards.

Your goal will be to ensure our patients enjoy themselves, enjoy our service and plan to come back to our Clinic.

Qualifications

• Experience in Tourism sector,
• Familiarity with hospitality industry standards,
• Proficiency in English is a must; knowledge of additional languages is a plus,
• Computer literacy,
• A customer-oriented and professional attitude,
• An outgoing personality,
• Outstanding communication abilities,
• Excellent organizational and time-management skills,
• Diploma in Hospitality Management is preferred.

Location: Maltepe/İstanbul

Working Hours: 1 week 08:00 to 17:00 and next week 10:00 to 19:00

Working 5 days

One week the free days are Saturday&Sunday and the other week Friday&Monday